Return and Refund Policy

At Moonly Academy, we provide digital products, including online courses, eBooks, guides, templates, and other downloadable or online educational materials.

Because our products are digital and are delivered electronically, all sales are generally final once access has been granted, the course has been opened, or the digital product has been downloaded.

Refund Eligibility

A refund may be considered if:

• You were charged more than once for the same purchase.

• You paid for a product but did not receive access.

• A technical issue on our side prevents you from accessing the purchased product and we are unable to resolve it.

• A refund is required under applicable consumer protection law.

Refund requests must be submitted within 7 days of purchase.

Non-Refundable Purchases

Refunds will generally not be provided when:

• You changed your mind after purchasing.

• You have already accessed, viewed, or downloaded the digital product.

• You purchased the wrong course or product by mistake.

• You did not complete or use the course.

• You expected results that depend on your own effort, experience, business, or circumstances.

How to Request a Refund

To request a refund, contact Moonly Academy support and provide:

• Your full name

• Order number

• Email used for the purchase

• Reason for the refund request

Approved refunds will be returned to the original payment method. Processing times may vary depending on your payment provider or bank.

Moonly Academy reserves the right to review each refund request individually and to refuse requests that do not meet this policy.

This policy does not limit any rights you may have under applicable consumer protection laws.