Moonly support
Frequently asked questions.
Quick answers about products, purchases, digital access, courses, and private mentorship.
Need help?
The essentials.
If your question is not covered here, contact Moonly Academy directly.
What does Moonly Academy sell?
Digital books, playbooks, courses, and private mentorship focused on business, marketing, e-commerce, and growth.
Are the books physical?
No. Moonly Academy books and playbooks are digital products. Nothing is shipped physically.
How do I receive my purchase?
After successful checkout, digital access is delivered using the email associated with the order.
I did not receive my download. What should I do?
Check the inbox and spam folder for the email used at checkout. If it still does not appear, contact Moonly Academy with the order details.
Which product should I choose?
Choose the resource closest to your current goal or bottleneck. Beginner resources focus on foundations, while higher-priced playbooks cover more advanced strategy and systems.
What is included in the Complete Library?
The premium library contains the 11 premium Moonly playbooks plus the library guide as one downloadable package.
How does the 90-Day Mentorship work?
It is private guidance focused on your business, marketing, and growth priorities. Submit an application through the mentorship page.
Are digital purchases refundable?
Digital products are generally final once access has been delivered, except where applicable law requires otherwise or there is a verified purchase issue.